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Our Privacy Policy: We are absolutely committed to your right to privacy and the confidentiality of any information you give us. All credit card transactions are conducted through a Secure Server using high level data encryption technology. We do not give or sell any of your personal information, addresses, or E-mail addresses to advertisers or so-called "affiliates".
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a very secure environment.
Shipping Policy:
Pure Water Dude is not responsible for any merchandise lost or stolen through any mail parcel service, including but not limited to USPS, UPS, Fedex, and/or any freight companies.
Domestic:
Orders are often shipped within 2 – 5 days after placement, with the exception of custom-designed products or commercial systems. Orders are typically shipped by Fedex, and a Fedex tracking number will be sent to your E-mail so that you may track the delivery progress of your package. Larger or heavier items are shipped by freight. Pure Water Dude arranges for all deliveries for all orders. You may request a specific shipping carrier of your choosing. Additional shipping charges for some products may be incurred, and are based on total shipping weight, dimensions, dimensional weight, value of item, destination, and/or handling. Express shipping (overnight, 2-day, etc.) is available upon request. Purchaser agrees to pay additional shipping charges as applicable.
International: Pure Water Dude ships orders internationally (phone orders only at this time). Purchaser is responsible for any and all additional transportation charges, including but not limited to, broker fees, duties, government taxes, etc. that may be incurred during the delivery and export/import process. Additional shipping charges apply, and purchaser is responsible for the additional shipping charges as applicable. These charges are in addition to and separate from transportation broker fees, duties, government taxes, etc. associated with the export/import process. Additional shipping charges are based on total shipping weight, dimensions, dimensional weight, value of item, destination, and/or handling. Returns of products are not allowed on international orders.
Damaged Goods Policy: Damage to product(s) is not always easily identifiable, as damage can either be visible or concealed. For visible damage, do the following: #1 Best Option: For the simplest solution for shipping damages, follow this procedure when receiving a delivery. This procedure is the standard operating procedure of the delivery insurance issued by all shipping carriers: Inspect your merchandise thoroughly for damage immediately upon arrival (delivery) and reject the entire shipment if you find any damage. Ask the driver to wait while you inspect the merchandise. If you find any damage, do NOT accept the delivery. Doing so will expedite the process of Pure Water Dude getting another unit out to you immediately. Refusing the shipment will protect you against having to pay the return shipping. All shipping fees are always the responsibility of the purchaser. Immediately file a damage claim with the delivery carrier on the same day as the delivery. Try to take a digital photo of the damage if possible. After filing the damage claim, contact Pure Water Dude immediately at support@purewaterdude.com for assistance and further instructions. Legitimate damage claims will be promptly processed. A replacement from the manufacturer will be shipped to purchaser. When the manufacturer receives the "damaged goods", a detailed analysis of the damaged product claim will be performed to determine if the product was damaged during transportation. #2 Option: If driver of carrier has already departed, or has left , contact the delivery company the same day and file a damage claim. Then, contact us that same day at support@purewaterdude.com for assistance and further instructions. The manufacturer or delivery carrier will initiate a paperwork process and instruct you to send the goods back to the manufacturer, sometimes at your expense, until the damage is inspected. All shipping fees are always the responsibility of the customer. When the manufacturer receives the "damaged goods", a detailed analysis of the damaged product claim will be performed. If you have a digital camera, take a snapshot of the damage as proof/evidence before it departs and E-mail the photograph to us as soon as possible. E-mail correspondence and photos is support@purewaterdude.com
Concealed Damage Sometimes damage during shipping cannot be detected until product(s) is removed from the packaging and installed. If concealed damage is detected, it is very important to act immediately. Purchaser needs to contact the carrier, file a concealed damage claim, and contact us at support@purewaterdude.com. The product(s) needs to be shipped back to us, at purchaser’s expense, so we can inspect product(s) to determine if damage occurred during shipping, during installation, or after installation. Published Prices/Price Changes/Product Availability: Prices are subject to change without notice due to material price increases or availability conditions. Pure Water Dude reserves the right to change incorrect prices that are accidentally published on our website. If a product is unavailable or out of stock, we reserve the right to issue the customer a refund and not fill the order. Pure Water Dude Return/Exchange/Refund Policy:
It is important to purchase water filtration products which fit your water filtration needs. Know your water filtration needs and purchase appropriately and accordingly to avoid unnecessary returns. Pure Water Dude products are inspected and properly packaged before being shipped to customer. If, in the unlikely event it is necessary to return a product, the following terms and conditions apply. Returns for exchange or for refund are only accepted when the following is met. Read the following thoroughly before returning a product:
Returns for refund are accepted ONLY on perfectly new, unused items in the original packaging and without any damaged or missing parts. Refunds will not be issued if broken, used, dirty, or otherwise abused items are sent back from customer.
Returns for exchange are accepted on items which are defective, for upgrades, or when Pure Water Dude is working specifically with customer to acquire customer’s proper water filtration needs.
Pure Water Dude reserves the right to not honor returns of product(s) if product(s) was/were not installed by a qualified, licensed plumber.
Returns for exchange will not be honored if it is deemed that product(s) has been used broken, used, dirty, or otherwise abused.
All returns, either for refund or exchange, must be within 30 days of initial purchase. Refunds will not be issued if products are sent back past the 30-day initial purchase period.
Returns, either for refund or exchange, are subject to restocking fees of up to 30%.
Returns, either for refund or exchange, are NOT allowed on custom ordered products, special orders, reverse osmosis systems, filter cartridges and/or membranes (for public safety and tampering reasons).
All returns, either for refund or exchange, MUST have a Return Merchandise Authorization (RMA) number, and include customer’s name, address, telephone number, and specific reason for return. You may acquire this by contacting where you purchased the item.
Product(s) must be returned in original packaging and intact. Returned product(s) must be shipped within two weeks of issuance of a Return Merchandise Authorization number to be eligible for a refund. A refund will be issued after the return has been received and inspected.
Refunds issued to customer will be less shipping and handling, and possible restocking fee.
Proper proof of purchase must be provided and accompany returns.
For returns of products $350 retail value and over, there will be a mandatory 30% restocking fee. Contact us prior to return in order to receive an RMA number and shipping instructions.
Customer must pay ALL shipping fees for returns.
No returns allowed on international orders.
For returns in circumstances where Pure Water Dude had been working with customer in determining proper filtration needs and trying out various filtration methods, then solely at the option of Pure Water Dude, and/or based on the specific circumstances, in situations Pure Water Dude deems appropriate, Pure Water Dude may elect to issue a replacement, a partial replacement, a reasonable and acceptable substitute, a full or partial refund, or a refund minus a 30% restocking fee on items that have been used (damaged or worn goods and missing components will incur higher restocking fees IF they are accepted for return).
Most Pure Water Dude products are covered by the Manufacturer's Limited Warranty, when the product is properly installed by a qualified, licensed plumber, against defects in materials and workmanship. Pure Water Dude reserves the right to deny your warranty or other claim if it is found that the product was improperly installed, damaged, or abused.
Delivery carriers, including but not limited to, USPS, UPS, Fedex, and freight companies are responsible for getting your merchandise to you in an acceptable and timely manner and condition. Pure Water Dude is not responsible for lost, stolen, damaged or delayed merchandise, and will not honor return/refund requests for such.
Pure Water Dude does not reimburse customers for any shipping charges or any other expenses the consumer may incur whatsoever, such as but not limited to: import/export fees and duties, installation and setup fees, damages caused by product, professional services, or legal fees, and will not honor return/refund requests for such.
Pure Water Dude sells professional products that are intended for professional installation and professional initial setup by a qualified water service professional who is experienced in installing the product you have purchased, and Pure Water Dude will not honor return/refund requests, nor accept any liability, for products that are improperly installed.
Commercial category products are considered special order and may not be returned for any reason. All sales are final.
So that we do not increase delivery cost above what we are charged for shipment, the customer is solely responsible for all shipping costs on all deliveries and all returns.
The customer is responsible for inspecting all products upon delivery for shipping damage and concealed damage. Shipping damage and concealed damage must be reported within 3 business days, but preferably the same day as delivery. Inspect goods for shipping damage immediately upon arrival, and refuse the shipment and file a damage claim with the delivery carrier before contacting us. Take a digital photo of the damage if possible.
ALL refunds are given solely at the discretion of Pure Water Dude. All returned products WILL be carefully analyzed to determine if it has been used, abused, or damaged in any way, either damaged during installation, damaged during transportation, or operated under improper conditions. Any refund determined to be due will be issued by at the conclusion of the analysis. Misapplication of the product, damage from overpressure, water pressure spikes, improper water conditions, and installation damage do not qualify for a refund.
Product warranty is disqualified if product was not professionally installed by a licensed and qualified professional. This is especially true for all residential, commercial, and industrial units such as undersink units, water softeners, backwashing filters, backwashing oxidation systems, water coolers and RO systems, which should ALL be professionally installed by a licensed, qualified water service professional. |
